RESERVATIONS / PAYMENTS
To ensure we have the vehicle and/or the driver you prefer available, earliest possible reservations are recommended. We accept reservations up to 1 year in advance.
No. Your booking is not confirmed until you receive a confirmation e-mail from us.
This might vary depending on the day and time of request. Please call 1-800-2Go-AList 24/7 if you need immediate confirmation of your booking. About 90% of online bookings are confirmed in less than 1 hour.
A credit card is required at the time of booking reservations. We accept (Visa, MasterCard, AMEX and Discover).
A pre-authorization of your card is done 48 hours in advance of your pickup time. A-List Car Services will charge your card after the reservation has been completed within 24 to 48 hours.
We strive to ensure every client is pleased with the service they received. A gratuity of 20% is recommended, however, whether a gratuity of any amount is given is up to the client.
Curbside pick-up is our basic airport pick-up. If you have requested curbside pick-up, it is very important that your mobile phone is powered on upon landing. You will receive a text message from your driver. Please confirm receipt as soon as possible. If you don’t receive a text message from our driver, please contact us at 1-800-2Go-AList. After collecting your luggage please contact your driver, and then your driver will pick you up within 7 to 10 minutes depending on traffic inside the airport.
If you have requested meet & greet service, your driver will meet you just outside terminal security with a sign displaying your name and will help you with your luggage. Short Term Parking Lot Fee will be charged to client.
Your flight status will be monitored by your assigned driver. If your flight is delayed we will do our best to have a driver available upon arrival. There are no extra charges for delayed flights. In the rare case when a flight is severely delayed or canceled we will do our best to accommodate the change or offer a full refund if our schedule does not align with the new arrival time. We will issue a full refund for cancelled flights. ( if your ride is prepaid).
A toll is a fee that vehicles passing or going through a bridge or a tunnel or passing certain point on a Highway would pay for that roadway use, some charge either way (both ways), some charge only one way, The payment of any toll fees is included in your service fare.
CHANGES / CANCELLATIONS
The best way to make changes is to email us at ___________________________ . You can also call us 24/7 at 1-800-2Go-AList.
We do not guarantee vehicle availability or pricing for any reservation changes but we will work with you to provide the best solution. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
For airport transfers and one way transfers we require at least 72 hours notice and for hourly service 48 hours notice prior to your pick up time for a full refund. If you cancel in less than the required notice time, depending on circumstances we will charge you a 50% fare cancellation fee.
Full amount of the fare will be charged if the passenger fails to be at the designated pickup location or if the driver has already been dispatched. If you cannot locate your car, please do not leave your location without contacting us by phone at 1-800-2Go-AList
Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, A-List will will provide car seats or booster seats upon request. Please notify us at the time you make your booking/ reservation if a child restraint seat is needed. There is no fee to keep your child as safe as possible. Currently we have three types of child safety seats:
Rear Facing Infant Car Seat:(Approximately 5 to 22 pounds, up to 29″ in height)
Forward Facing Toddler Car Seat:(Approximately 20 to 40 pounds, up to 43″ in height)
Backless Booster Seat:(Approximately 30 – 100 pounds, 34″ to 57″ in height)
Yes, small pets are allowed. All pets must remain inside the pet carrier while on board. We have a right to cancel your reservation, if you don’t have a pet carrier. We must be notified when making a reservation that a pet will be traveling in the vehicle. Please note that certified service animals and emotional support animals do not need to be placed in a carrier.
FOOD / CLEANING /SMOKING
A-List provides specific accommodations for long travel or airport services only. Please see our Services tab for complete details.
Yes, but no larger than carry-on.
For health and safety reasons, we do not allow smoking in any A-List vehicle. All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.
A-List may require the customer to provide a damage deposit of $250.00 “upfront” for potential mishaps. These deposits are required during limo celebrations, party buses, and bachelor & bachelorette parties. Cleaning deposits will be refunded only after the vehicle has returned to A-List’s garage and has been fully inspected.
Yes. Contact your reservation agent to assure you have a profile and ask that they assign certain drivers that you prefer if they are available.
Yes, A-List proudly offers discounts to all Military Veterans and First Responders and their immediate family. We also offer an Airport return-travel discount if booked simultaneously with drop off.